CompTIA A+ 220-1002

Hours: 25 / Access Length: 12 Months / Delivery: Online, Mentor Supported
Retail Price: $1,044.00

Course Overview:

CompTIA A+ Authorized Delivery Partner

This CompTIA A+ Core 2 (220-1002) course will prepare you for the exam by providing 100% coverage of the exam objectives. Study of the course can also help to prepare you for vendor-specific technical support qualifications and act as groundwork for more advanced training.

On completion of the CompTIA A+ Core 1 (220-1001) course, you will be able to:

  • Install and configure PC system unit components and peripheral devices.
  • Install, configure, and troubleshoot display and multimedia devices.
  • Install, configure, and troubleshoot storage devices.
  • Install, configure, and troubleshoot internal system components.
  • Explain network infrastructure concepts.
  • Configure and troubleshoot network connections.
  • Implement client virtualization and cloud computing.
  • Support and troubleshoot laptops.
  • Support and troubleshoot mobile devices.
  • Install, configure, and troubleshoot print devices.

This course includes FREE access for 12 months to a cloud based lab platform to assist students develop the practical information technology (IT) skills necessary to succeed in high in demand IT jobs.  This cloud based lab solution uses real equipment that enables our students to execute each practical task in a safe environment that is accessible from anywhere without needing to buy their own hardware or risk damage to their own system.

Along with providing the necessary hardware in a virtual environment, students gain access to high quality practical exercises that cover many of the exam topics they will encounter on their certifying exams.

This course prepares students to take the CompTIA A+ 220-1002 certification exam.

Course Outline:

Lesson 1: Supporting Operating Systems

As a professional IT support representative or PC service technician, your job will include installing, configuring, maintaining, and troubleshooting personal computer operating systems, applications, hardware, and networks. Before you can perform any of these tasks, you need to understand the basics of what an operating system is, including the various versions, features, components, and technical capabilities. With this knowledge, you can provide effective support for all types of system environments.

Lesson 2: Installing, Configuring, and Maintaining Operating Systems

So far in this course, you worked with the Microsoft Windows operating system. As you know, a CompTIA A+ technician will probably also be responsible for setting up, maintaining, and troubleshooting computers and devices that have other operating systems installed. Familiarity with other desktop operating systems, such as Linux and macOS, will enable you to support more of your user base.

Lesson 3: Maintain and Troubleshoot Microsoft Windows

You have learned to use tools and features to install and configure devices and manage disks and file systems. These tasks are important but they are not the reason people and companies use computers. Computers are useful devices because they run different kinds of software applications. In this lesson, you will learn how to install and configure software in Windows.

Lesson 4: Configuring and Troubleshooting Networks

As a CompTIA A+ technician, you are not only responsible for the components outside the system unit, but all the internal components as well. On the job, you may be asked to connect peripheral components for a user, or you may be asked to swap out a motherboard.

Having the knowledge and skills to properly install and configure the internal system components is crucial because, in most cases, users will not have the knowledge or the experience to install the components themselves. It will be your professional responsibility to know the technical specifications for these components and how to manage them appropriately.

Lesson 5: Managing Users, Workstations, and Shared Resources

Once you have the computer network up and running, you can start to configure it to provide useful services. File and print sharing are key uses of almost every network. When configuring these resources, you have to be aware of potential security issues and understand how to set permissions correctly, to ensure that data is only accessible to those users who really should have been authorized to see it.

Lesson 6: Security Concepts

So far in this course, you have installed and configured PC hardware and software and network devices. Another facet of a CompTIA® A+® technician's duties involves protecting organizational computing assets from attacks. In this lesson, you will identify security threats and vulnerabilities, plus some of the logical and physical controls used to mitigate them.

Lesson 7: Securing Workstations and Data

Ensuring the security of information processing systems isn't an easy job. Sources of vulnerabilities and weaknesses can seem as limitless as the range of threats and attackers poised to try to take advantage of them. As a CompTIA A+ PC technician, you need to make yourself aware of the latest developments and best practices to use to secure systems.

Lesson 8: Troubleshooting Workstation Security Issues

For all that you try to configure workstation security according to best practices—securing user accounts, installing antivirus software, updating with patches, and encrypting data—there will be times when those procedures fail to work properly and you have to deal with malware infection. As a CompTIA A+ PC technician, it is essential that you be able to identify types of malware, the symptoms of malware infections, and the steps to take to remove malicious code and prevent it from re-infecting computers and networks.

Lesson 9: Supporting and Troubleshooting Mobile Devices

Mobile devices are everywhere today. Because of their portability and powerful computing capabilities, they are prominent in most workplaces. So, as a certified CompTIA A+ technician, you will be expected to configure, maintain, and troubleshoot mobile computing devices. With the proper information and the right skills, you will be ready to support these devices as efficiently as you support their desktop counterparts.

Lesson 10: Implementing Operational Procedures

As a CompTIA A+ technician, you will be asked to install, configure, maintain, and correct problems with a variety of computer components and software. You will usually be performing this work within the context of a company's operational procedures. You have already explored procedures governing safe working practices, regulated data and content, incident response, and ways of using remote access to handle problems more efficiently.

All necessary course materials are included.


This course prepares students to take the CompTIA A+ 220-1002 certification exam.

System Requirements:

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (Webinar / Live Online sessions)
Operating System Requirements:
  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher.
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:
  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla FireFox
  • Latest Microsoft Edge
  • Latest Apple Safari
Basic Software Requirements (These are recommendations of software to use):
  • Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
  • PDF reader program (Adobe Reader, FoxIt)
  • Courses may require other software that is denoted in the above course outline.

** The course outlines displayed on this website are subject to change at any time without prior notice. **